Customer Account Specialist
First American Corporation (Las Vegas, Nevada)

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Data Trace LLC, is a member of the First American Corporation (NYSE: FAF) family of companies. A recognized FORTUNE 500 company, First American Corporation is the nation’s largest data provider with over 2,000 offices throughout the United States and abroad. Data Trace is the nation’s largest provider of title plant service that provides technology that enables title insurance companies to connect regional title databases and access them using a standard software interface. The Data Trace system, the largest of its kind, delivers title history information, property tax assessment and payment data, document images, and property files in major metropolitan areas across the United States. For more information, please visit our website www.edatatrace.com. As Customer Account Specialist, you will provide Customer Support for Title Plant Services in Clark, Elko, Eureka, Lander, Lincoln, Nye and White Pine Counties, NV. You will regularly visit customer’s facilities to train them on our products, and respond to customer inquiries. You will also perform the following: ?Troubleshoot product software and hardware issues. ?Provide administrative functions related to customer requirements, product releases, and product documentation. ?Demonstrate, market and solicit sales of peripheral and new products. ?Coordinate work orders for installations, security, and customer site moves/start-ups. ?Assist in resolving customer data correction requests and billing questions. ?Provide input to Product Development activities. ?Conduct group trainings and seminars. ?Perform alpha testing of new software and system enhancements, provide customer interface for beta tests. ?Act as a channel for communications between customer and company. Qualifications EDUCATION OR EQUIVALENT EXPERIENCE: Some college preferred EXPERIENCE: Minimum of 2-4 years of Customer Service or Title experience. REQUIRED SKILLS: Self Starter who can work effectively with limited supervision. Thorough knowledge of personal computers, Windows, and Microsoft Office. Basic understanding of databases, on-line processing and network communications. Ability and willingness to travel within Nevada, dependable transportation and proof of insurance required. Ability to speak clearly and effectively to individuals and groups. Good written communication skills. Benefits First American offers an empowered work environment that encourages creativity, initiative and professional growth. Our salary and benefits package is competitive including: • Health, dental and vision care • 401(k) retirement savings plan, including a company match tied to profitability • Long-term, Short-term disability insurance • Flexible Spending Accounts-Health and Dependent Care • Discount stock purchase program • Tuition assistance program • Settlement Services reimbursement program • Company credit union

The First American Corporation is an Equal Employment Opportunity/Affirmative Action employer. Qualified applicants are considered for employment and employees are treated during employment without regard to race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status, or any other characteristic protected by state or federal law.