Customer Account Services (cas) Representative
Callaway Golf (San Diego, California)

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The Customer Account Services (CAS) Representative is responsible for all aspects of customer accounts receivable management, to include cash application, portfolio analysis, and discrepancy resolution. Requires full knowledge of accounts receivable and the order-to-cash process to ensure sound receivables and prompt conversion to cash. This position is aligned with Credit Representative(s) with a common goal of reducing past due balances and Days Sales Outstanding (DSO).

Essential Duties and Responsibilities:

Manage an assigned portfolio of customer accounts resulting in problem resolution and collection of receivables Process daily cash receipts and apply payments to customer invoices Ensure accuracy and integrity of accounts receivable and related accounts Review accounts receivable data, aging analysis, and ad hoc reports to monitor, identify and communicate account issues With the aligned Credit Representative, achieve past due accounts receivable and DSO targets for the assigned portfolio Communicate with appropriate parties to resolve unpaid invoices, customer account discrepancies, adjustments, and open credits Identify order-to-cash process improvement opportunities to ensure high levels of internal and external customer service and to provide business solutions that will provide value to the Company Communicate discrepancies with customer, Credit, and in SAP text, as needed Monitor open items to ensure payments are applied in a timely manner and requests for follow-up are completed Prepare reporting for internal analysis and to support customer requirements

Knowledge, Skills and Abilities:

Knowledge of SAP a plus but not required Thorough understanding of debits and credits as they relate to accounts receivable & cash Ability to work independently as well as part of a team Ability to provide or receive data that requires some explanation or interpretation Ability to effectively communicate in both oral and written form with employees, customers and management Ability to work extended hours to support the seasonality of the process

Education and/or Experience:

Bachelor's degree preferred Minimum 1 year of experience in Accounts Receivable, General Accounting, or Credit SAP experience preferredIntermediate Excel preferred

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