Customer Account Rep
Pactiv Corporation (Chicago North, Illinois)

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Position Description:

Customer Account Representative •Supports the company profit and service objectives by ensuring accurate and timely handling of customer orders, inquiries and concerns. •Orders are reviewed for lead-time, product availability and conformance to order policies. •Serves as the facilitator between customer and other functional areas when requirements do not capabilities. •CAR serves as the day-to-day voice of the customer for the Sales and Marketing Team. •Develop and maintain strong relationships with assigned accounts to ensure that service levels provide Pactiv with a competitive advantage in the marketplace. •Provide an ongoing view of service satisfaction and changing customer requirements by collecting and reporting data on key account relationships to the Sales and Marketing organization.

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Qualifications:

•BA/BS degree preferred or High School diploma and significant customer service experience in manufacturing environment. •SAP experience a plus. •Candidate must have excellent communication skills and computer skills; must be able to type 40 wpm. •The ability to multitask & prioritize problems. •Strong team working skills. •The ability to make sound business decisions in a timely manner with minimum supervision.