Consultant For Industry-leading, International Crm Company
RightNow Technologies, Inc (Boston, Massachusetts)

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RightNow Technologies is a leading provider of on-demand software solutions designed to optimize customer service operations for businesses of all sizes. RightNow's comprehensive customer service solution features a self-learning knowledgebase that is designed to seamlessly support multiple communications channels including web, interactive voice, email, chat, telephone, and proactive outbound email communications.

We offer our solutions through a multi-tenant, on-demand model to reduce the cost and risk associated with deploying traditional enterprise CRM software. We also provide business process optimization and product tune-ups throughout the lifecycle of our client relationships.

We have been ranked as the top on-demand Enterprise CRM Suite by Forrester Research, one of the most influential analyst firms in the world.  Not only are we the highest ranked on-demand vendor, we also received excellent scores relative to Oracle Siebel and SAP, the traditional (on premise) enterprise CRM vendors.

Founded in 1997, RightNow is headquartered in Bozeman, Montana, with offices in Europe and Asia. For further information visit www.rightnow.com.

Position Summary

As a consultant at RightNow you will ensure customer satisfaction through effective delivery of professional services. This requires gathering and understanding their business requirements and assisting them in the configuration and testing of the RightNow product.

Essential Duties and Responsibilities

Following are summary descriptions of the essential duties and responsibilities of this position.

Become an expert in the core components of RightNow’s solution suite, including Service, Sales, and Marketing Automation Deliver consulting service offerings that are part of RightNow Technologies’ core offerings Support ongoing implementations Ensure that clients take advantage of RightNow best practices Provide project guidance during customer implementation Work with other departments in RightNow (Customer Service, Hosting, Development, Sales) to meet customer expectations Identify opportunities to position other service offerings Ensure customers are extremely satisfied with RightNow products and services they’ve providedDemonstrate an understanding of the RightNow Customer Success Methodology, andPerform other duties as assigned by your manager.Essential Knowledge, Skills, Abilities, and Background

The following background is required:

Excellent organization, time management, and communication skillsAbility to scope technical issues and requirements either on-site or remotelyAbility to travel up to 100%, including international travelKnowledge of Internet technology and operationsWorking knowledge with at least one of the following business areas:

·         Sales/Marketing

·         Engineering/Development

·         Business/Financial Analysis

·         Project Management

Knowledge and exposure to the following technical areas:

·         HTML and PHP programming

·         UNIX (Linux and/or Solaris) administration

·         Microsoft SQL Server 7 or above

·         Oracle version 8 or above

·         MySQL

·         C, C++, C#, and

·         Working knowledge of Microsoft Office.

Preferred Knowledge, Skills, Abilities, and Background

The following background is preferred:

·         2-3 years experience with a leading CRM application (e.g., Siebel, PeopleSoft, Remedy, Salesforce.com, e.Piphany)

·         Working knowledge of all components of RightNow solution suite, and

·         Bachelors degree in computer science, or related field (Master’s preferred).

Benefits

RightNow offers a place for you to expand your opportunities and make an impact. Your personal contributions will be appreciated and recognized by your peers and management.

Benefits that full-time employees are entitled to include the following:

Competitive salaryPaid time offHealth, life, dental, and disability insuranceWellness programGenerous 401K programTuition reimbursementEmployee stock options40 hours of Community giving and serviceMedical and daycare flexible benefits accountsEmployee referral program.To apply, send your resume to Vance Morosi at vmorosi@rightnow.com