Computer Operator Ii
GTECH (Cleveland, Ohio)

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GTECH is a leading gaming technology and services company, providing innovative technology, creative content, and superior service delivery. Lottomatica Italy is one of the world's largest commercial lottery operators and a market leader in the Italian gaming industry. GTECH and Lottomatica Italy together create a fully integrated lottery operator and gaming technology solutions provider a combined company with worldwide scale, considerable financial strength, and industry-leading customer solutions. GTECH and Lottomatica Italy operate under "Lottomatica", which is majority owned by the De Agostini Group, a century-old publishing, media, and financial services company. Lottomatica is publicly traded on the Italian Stock Exchange (LTO) and in FY 2005 had more than € 1.6 billion in revenues and 6,300 employees in over 50 countries. 

OVERALL OBJECTIVE AND PURPOSE: 24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor GTECH’s enterprise infrastructure and escalate issues as required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Assist in the daily operation of computer systems.  Carry out all tasks on the daily checklist under supervision. Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.  Report all hardware problems to Senior Computer Operator or Computer Operations Supervisor.  Take appropriate follow-up action on all customer queries under supervision.  Report incidents to more senior personnel as appropriate. Assist in the recovery activities necessary to restore normal operations.  Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.  Provide training to new employees as required.  Provide support to senior computer operators as required.  Provide Software Hotline coverage

SCOPE: 

Complexity: Functions Responsible for or Influenced: Low / Moderate operation of many operating systems and applications 

Diversity: Locations Responsible for or Influenced: Low responsible for single location 

Typical Job Problems and Difficulties: Works all holidays as shift requires (24x365 operation), works 12.5 hour shift on two week rotation, works alone for portion of night shift (7PM to 7AM), escalates issues to engineers that may not respond

MANAGEMENT: 

Job Reports to (direct): Section Manager Operations. 

Indirect Reports (influenced): Assists in mentoring new Computer Operator I employees.

GENERAL: Extent decisions governed by procedures or referred: High majority of actions dictated by policy / procedure or must be escalated to senior computer operator or management for resolution.

Standard requirements for research and analysis: Occasional 1st tier troubleshooting of problems, initial diagnosis if capable. 

Opportunity and consequence of typical errors (supervision): Moderate / High Software Hotline issues must be escalated as required by contract to avoid liquidated damages for lottery system downtime, Satellite systems process live lottery transactions. 

Frequent with moderate complexity: contact 24x7 with most software engineers and managers as well as Enterprise Systems staff.

Frequency and complexity of external business contacts: Moderate with moderate / high impact deal with GTECH customers / issues daily. 

Physical (% time: travel, operating machinery, environmental etc.): Minimal physical requirements low travel, work in environmentally controlled computer room.

Requirements:

EDUCATION:  Minimum education - Two year technical college degree or comparable experience. 

YEARS EXPERIENCE: 6-12 months experience in computer operations. 

Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, tuition reimbursement, employee assistance program, 401(k) plan, and an award winning day care center at our West Greenwich, RI facility. GTECH is an equal opportunity employer. M/F/D/V Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECH's Human Resources Department about the process for obtaining the necessary immigration credentials.

To apply online, please use the following link:
Apply to GTECH