Compliance Manager
ING DIRECT (Delaware, Delaware)

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Description: The Compliance-Ombudsman Manager will, at the direction of the Compliance Officer, have primary responsibility for programs developed to both verify that the Bank's operations are compliant with regulatory and internal standards and to ensure the adequacy of the Bank's efforts to meet all Federal sentencing guidelines related to corporate activities, and will further oversee the Bank's Ombudsman function. This oversight will, through effective coordination of the Bank's regulatory and corporate compliance audit programs, guarantee compliance with federal and internal standards. The Compliance-Ombudsman Manager will participate in the development and scheduling of compliance audits, be responsible for maintaining effective work papers, offer workable solutions to any compliance issues that are identified as a result of an audit, prepare written reports that effectively communicate findings to Bank Management, gather responses to those recommendations, and monitor progress toward correcting any identified shortcomings. This position will co-ordinate the Bank's responses to complaints and issues raised through the Ombudsman channel to ensure that timely and appropriate responses are provided to the Bank's customers and will provide appropriate reporting for the Bank's monthly management report and quarterly meetings of the Bank's Board of Directors.
The Compliance-Ombudsman Manager will also participate in other compliance related activities assigned by the Compliance Officer in order to meet the Department's goals and objectives.

Essential Functions:
Manage regulatory and corporate compliance auditing efforts related to the Bank's operations.
Prepare written reports of findings for Management that offer viable, real-world solutions to identified compliance issues.
Co-ordinate the Bank's Ombudsman function
Summarize quarterly compliance audit findings for presentation to the Bank's Board of Directors.
Prepare monthly and quarterly reports related to the Bank's handling of consumer complaints
Provide timely and effective guidance to ensure that advertising campaigns for all products meet regulatory requirements.
Participate on project teams to ensure that regulatory issues are identified and addressed in a way that ensures compliance.
Other projects as assigned by General Counsel or the Compliance Officer.
Identify regulatory complaints and ensure that such complaints are resolved on a timely basis;
Coordinate with the Compliance Department with respect to pertinent policies and regulations as they relate to customer issues, undertake other projects as assigned by Compliance Manager, Compliance Officer, or General Counsel. Qualifications: Experience & Qualifications:
Thorough knowledge and understanding of ING Bank, fsb products and operations.
Thorough knowledge of applicable Federal Banking regulations. Salary/Benefits: Salary commensurate with experience ING DIRECT offers one of the best benefits plans around, providing medical and dental health coverage; flexible spending accounts; 401K retirement plans and fitness programs. Job Location: Wilmington, DE Job Number: 5972 Company Profile: The mandate of the Legal Department is to provide counsel to the Bank on legal matters, ensure all business decisions are appropriate from a legal perspective and archive all relevant Bank documentation.