Commercial Lines Process Manager - New Business
Hanover (Framingham/Worcester, Massachusetts)

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Job Description: The Hanover Insurance Group is seeking an experienced Commercial Lines Process Manager - New Business for our Corporate office in Worcester, MA. Position Summary: The Process Manager is responsible for designing, reinforcing, and monitoring the work stream for the New Business Process within the Commercial Lines Operations division. This position not only owns the tactical and strategic components of the process but also the outcome of the process and the continual monitoring thereof. Responsibilities: Lead the development and monitoring of Best Practices and solutions by leveraging people, process and technology skills in all relevant domains. Influence strategic relationships with Underwriting, Field, Operations, Product Management and the Hanover Technology Group (HTG) by demonstrating in-depth knowledge of multiple client business processes while managing the development and implementation of innovative business processes and solutions. Recommend alternative processes, best practices and strategies based upon industry best practices and competitive analysis. Launch improvement/reengineering activities by helping to define process boundaries and establish team mission. Provide process and business consultation services which includes research, analysis, facilitation, process mapping, and business process improvement techniques to propose and implement business and system solutions that meet organizational objectives. Interface with higher-level customer contacts and management staff. (with Underwriting Management, Field Management, Field Staff, Operations Management and Staff, Product Management, Compliance, and the Hanover Technology Group (HTG). Ensure that the improvements made within the process do not negatively affect other processes or other parts of the organization. Own and execute the work process and technology from agent to Back Office fulfillment/processing. Interface with UTs in defining best practices, processes, etc. Determine how work will be accomplished in the process, including the design of applicable methods and procedures. Accountability for the entire process. All changes must be developed, reviewed and agreed to by Product, Field Underwriting and Operations Management. Develop and execute strategic plans. Drive major change when needed. Requirements: Property & Casualty experience is required Solid knowledge and understanding of the underwriting process Strong partnership building, negotiating and troubleshooting skills required. Proven ability to interface successfully with multiple customers and all levels within the organization. In depth understanding of business analysis techniques, with strong analytical thinking ability. Enterprise wide perspective of critical needs, strategic thinking and problem solving Excellent communication (written and oral) skills including effective change management planning Strong documentation and organization skills Proven ability to interface successfully with multiple customers and all levels within the organization. In depth understanding of business analysis techniques, with strong analytical thinking ability. MS Office Suite, Group Wise Bachelors Degree Required Typically 7-10 Years of relevant business work experience, which demonstrates the ability to deliver, create solutions and lead. Benefits To Joining The Hanover Team: Competitive Pay and Benefits Retirement/401(k) Program Beneficiary and Ability Assist Programs Travel Assistance Program Adoption Benefit Wellness Programs Matching Education Gifts Plan Employee Development/Education Assistance adn Professional/Industry Designation Programs Generous "Time Off With Pay" About The Hanover: The Hanover Insurance Group, Inc. (NYSE: THG),based in Worcester, Massachusetts, is the holding company for a group of insurers that includes the The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families adn businesses through an extensive network of independent agents, and has been meetings its obligations to its agent partners and their customers for more than 150 years. Taken as a group, The Hanover ranks among the Top 40 of more than 950 property and casualty insurers in the United States. The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources –The Office of Talent Management.

Minimum Education Required: Bachelor Years of Experience Required: More than 5 years Expected Travel Time: None