Collections Specialist
OperationsInc (Albany/Poughkeepsie, New York)

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We are OperationsInc, a human resources consulting firm located in Stamford, CT.  A client of ours, Laerdal , a global manufacturer and distributor of emergency medical products, is seeking a Collections Specialist to add to their growing team in Wappingers Falls, NY. We have been retained to assist them in their efforts to secure the most qualified candidate.

 

Laerdal is dedicated to helping save lives with products for CPR training, Airway Management, Advanced Life Support Training, Spinal Motion restriction, Trauma Training, Monitoring, Defibrillation, Patient Simulation made for using traditional basic, intermediate and advanced training techniques combined with micro simulation and virtual reality.

 

Overview:

 

Service the complete needs of all customers while meeting team and corporate goals and maintaining compliance with ISO requirements. Collect past due invoices for assigned customer accounts. Respond to inbound customer account inquiries. Review and release orders from credit hold. Post customer payments to accounts.

 

Essential Duties and Responsibilities:

 

1.       Provide quality service to Laerdal's customers in all assigned tasks.

2.       Fully participate in the Collections process for specific assigned accounts with responsibility for:

·      Collection calls to past due accounts, including correspondence and follow-up.

·      Respond to inbound calls from customers regarding account issues.

·      Review and release of orders on credit hold.

    3.    On a rotating basis with other members of the collections team, make Cash Application to customer accounts:

·      Customer payment processing, application and problem resolution.

    4.     Issue credits. Ensure all research performed is accurate and credit is actually due.

5.    Participate in Customer Support and new product training, assist with other A/R or Customer Support projects as requested by Director of Accounting or Asst. Controller.

6.    Provide quality service to Laerdal’s internal and external customers in all assigned tasks, while upholding Laerdal values at all times.

 

Position Requirements:

 

·         Ability to type a minimum of 40 WPM.

·         Positive and customer-oriented phone manner.

·         Strong organizational and independent decision making skills.

·         Attention to detail.  Initiative to follow-up on pending issues and organize assigned work.  

·         Effective oral, written and telephone skills.

·         Ability to accurately and efficiently use computer. Microsoft Excel and Word experience a plus.

·         Ability to learn and retain product specific information as it pertains to the position.

·         Strong interpersonal skills; utilizing positive reinforcement and teamwork.

·         Ability to multitask & function as a team player.

 

Education and Experience:

 

·         High school diploma or GED required

·         A minimum of three years experience in collections required. Related receivables (cash, credits) experience and related industry experience a plus.

·         Fluency in a second language advantageous.

 

Have we described a role that you have been seeking, along with a set of skills that you possess? If so we'd like to hear from you immediately. Qualified candidates can respond to this ad via this service OR simply email us at lms@operationsinc.com. Please provide us with a cover letter and resume, indicating your compensation history/requirements.

 

NOTE Submissions that do not include compensation requirements will not be considered.

 

NO PHONE CALLS PLEASE.

 

Our client is an equal opportunity employer. M/F/H/V