Collections Representative
HSBC (Norfolk/Hampton Roads, Virginia)

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VA-Virginia Beach Make the Right Move and join a winning team! Build your career with us. HSBC - North America is part of HSBC Group, one of the largest banking and financial service organizations in the world. Our domestic strength and extensive global network provides our employees with the best of both worlds - the friendliness of a local organization and the resources of a worldwide network - for diverse experiences and challenging career opportunities. As a Collection Representative, you will be responsible for contacting customers whose accounts are 60 - 300 days past due to negotiate appropriate resolutions and secure payment. Send correspondence and provide customer account and policy information in accordance with company policy and procedures. Representatives are responsible recognizing high-risk accounts by developing a knowledge base and soliciting collection remedies. Perform other related duties as assigned. Basic Qualifications: • High School Diploma or equivalent • Have customer service experience, preferably in a call center environment • Individuals with front-end collections experience preferred • Capable of producing detailed, comprehensive documentation • Strong communication skills; effective interpersonal and influencing skills; proven analytical/ problem solving abilities • Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals • High degree of quality orientation • Ability to multitask and maintain composure in a high-volume environment; strong sense of urgency with the ability to execute quickly and efficiently • Team-oriented, have solid technical ability and be able to maintain confidentiality and appropriately handle customer information with tact and discretion • Strong business acumen with the ability to learn product offering and develop a strong knowledge base for appropriate business practices See Job Description Benefits:

HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people. We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program.