Cnc Administrator
Elizabeth Arden, Inc. (Stamford, Connecticut)

Salary:: View salary range

Ref Code:: 73125168

Minimum Career Level:: Experienced (Non-Manager)

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CNC Administrator

Information Technology

Stamford

Summary

A principle and significant function in all JD Edwards EnterpriseOne implementations is that of the role(s) of the Configurable Network Computing Administrators. The role of CNC Administrator is a catch-all function comprising of the following activities: installation, upgrades, updates, change management, system administration, security, performance tuning, package build and deployment and over-all architecture.

In order to support JD Edwards on a global scale with a follow the sun 24-7 capability, Elizabeth Arden will have 3 CNC persons employed. One permanent head count will be trained during Phase 1 of the project, commencing in August. One individual will be hired from the outside in August 2008. The final and third individual will be identified at a later date.

The incumbent will be responsible for the configuration and maintenance of the J.D. Edwards EnterpriseOne applications, databases, connectivity and middleware, with emphasis on technical infrastructure and technical mentoring to team members. The position must be performed with a minimum amount of supervision.

Job Duties and assignments will include:

The position, CNC Administrator, is responsible for supporting and maintaining The JD Edwards production, test, development and pristine systems. This position will be involved and control installation, upgrades, updates, change management, system administration, security, performance tuning, package build and deployment and over-all architecture. This position will liaise with the distributed Global IT Application and Information Delivery organization to ensure that all technology elements in regards to business process changes and application changes effectively integrate with the JD Edwards environment. This position will also work closely with the production support team to assist in problem resolution and proactive maintenance.

This position will design and deploy comprehensive Best Practices systems management practices to ensure the reliability, controllability, and security of the environments in full compliance with Sarbanes Oxley.

This position is responsible for Level-3 issue resolution and escalation to Level-4.

SUPERVISION:

This position reports to the IT Systems Manager.

RESPONSIBILITIES:

Primary Job Functions:

· Provide CNC implementation and administration support

· Work with JDE technical team on knowledge transfer and training

· Meeting project timelines and deliverables

· Participate in project status meetings

· Provide support through go-live

Leadership

· Help lead the efforts of the multi-disciplinary CNC support team

· Direct the daily activities of less experienced CNC staff

· Coordinate tuning of the EnterpriseOne application across the local and wide area networks

· Assist in the coordination of Disaster Recovery activities for the EnterpriseOne landscape

· Provide regular status reports to senior management

· Coordinate 3rd party CNC / Infrastructure services such as Offsite Tape Storage, Disaster Recovery, and 3rd level vendor support.

· Coordinate EnterpriseOne changes with other teams (e.g. Development, Application Support, Change Management, Security)

· Coordinate project tasks with BSM’s

· Maintains technology currency and liaises with the external environment to identify opportunities to leverage technology to the benefit of the business

· Liaises with the global IT Application and Information Delivery teams to ensure that developments are consistent with the Technology Architecture, to ensure achievement of service level objectives, and to identify opportunities to leverage technology to the benefit of the business

· Adhere to Problem management service level agreements

· Operates according to Elizabeth Arden approved Methodologies and Polices

· Ensures the environment operates at the highest level of compliance with Sarbanes Oxley requirements, including, but not limited to Change Management and Security

· Maintains appropriate documentation around the JD Edwards environment

· Supports project teams, globally, in the execution of projects and to enable the leverage of proven technologies

Strategic

· Help develop capacity planning recommendations on a quarterly basis

· Identify technological improvements and assist in project proposal preparation for senor management

· Communicate progress and plans to other areas of the business and IT as appropriate

· Document a standard CNC and Infrastructure Problem Escalation Process

· Prepare project plans for assigned major tasks

· Prepare staffing requirements for assigned major tasks

· Continuously work towards improving the architecture of the JD Edwards environments and the Integration thereof

· Make recommendations for changes to the EnterpriseOne environment landscape

· Prepare technical plans for the application of EnterpriseOne Service Packs, Electronic Software Updates.

Tactical

· Perform daily administration of the EnterpriseOne servers

· Perform daily administration of the EnterpriseOne CNC activities

· Administer and support the EnterpriseOne environment landscape

· Resolve EnterpriseOne technical and business issues within the standard problem escalation process

· Perform on-going tuning of the EnterpriseOne landscape, including EnterpriseOne CNC components, VMware, Enterprise and Application servers to perform as optimally as possible

· Coordinate problem resolution through the J.D. Edwards help desk

· Review regularly the J.D. Edwards Knowledge Garden for fixes or enhancements that would benefit the implementation of EnterpriseOne

· Prepare and deliver regular reports on system status, availability and performance

ACCOUNTABILITIES:

· Support and Development of technology architecture in support of the JD Edwards services

· Adherence to Technology Standards and Policies

· Technology currency

· Technology selection

· Liaison within Global IT

· Liaison with external environment

· Project Management

· Service Level Management

· Performance Management

· Problem Management

· Systems Management Practices

· Sarbanes Oxley compliance

· Personnel Management

REQUIRED SKILLS:

· Four-year college degree in Computer Science, Business, or related fields. Experience and/or other training will be considered in lieu of a degree. An advance degree is a decided plus.

· 4+ years JD Edwards CNC implementation, administration and upgrade experience.

· 2+ years of Websphere Application Server and Enterprise Service Bus

· 1+ year of Websphere Registry and Repository

· Experience with multiple host platforms and Oracle RDBMS systems.

· Excellent verbal and written communication skills

· JD Edwards EnterpriseOne ERP 8.0 minimum (8.11+experience a plus)

· 2+ years Project Management

· Complimentary product skills such as BI Publisher, Identity Management, JDeveloper, Object Management Workbench, BEPL, BAM, Enterprise Manager, Portal 9i+ a plus

· Basic DBA background

· Strong technical skills in client server infrastructure

· Strong Windows server experience

· Strong Unix experience

· Strong ODBC expertise

· Knowledge of Web servers

· Strong interpersonal skills

· Strong teaming skills

· Excellent problem solving skills

· Strong decision making skills

· Experience with J.D. Edwards EnterpriseOne implementation

· Thorough understanding of the technical architecture of EnterpriseOne (Web Servers, Database, and Deployment Server)