Clinique Counter Manager
DFS North America (Los Angeles, California)

Counter Manager – Clinique

DFS North America is seeking an enthusiastic and qualified Counter Manager – Clinique to work out of our Los Angeles International Airport location. In exchange for your talent and abilities, we offer a generous compensation, medical/dental/supplemental life insurance, 401K retirement plan, 15 days of Paid Time Off your first year of employment, participation in the management bonus program, and a whole lot more.

Interested in the opportunity? Please fax your resumes care of DFS Talent Management to (310) 783-6603 or email them in MS Word Format or Adobe PDF format to Rachel.centeno@dfs.com. Thanks for your interest, and we look forward to hearing from you soon!

POSITION SUMMARY:
The Counter Manager will be responsible for the daily operations of Clinique beauty and fragrance lines at Los Angeles International Airport. The incumbent is responsible for assisting in hiring, training, developing Clinique BAs, perform outstanding customer service, and counter presentation, planning, executing brand promotion activities, assortments, and inventories.

RESPONSIBILITIES:
1. Supervise and direct Clinique BAs.
2. Create and maintain atmosphere geared to achieving sales plan.
3. Analyze and Review goal attainment and develop strategies to improve performance.
4. Provide on-going performance counseling to BAs with effective and timely follow up.
5. Monitor and maintain merchandise and promotional standards to maximize presentation.
6. Monitor and communicate product in stock- positions; ensure stock
levels are appropriate at all times, including stock rotation.
7. Participate in the recruitment, selection, and training of Clinique BAs.
8. Maximize sales and profits.
9. Actively engage in loss prevention procedures.
10. Assist in preparation of work schedules for Clinique BAs.
11. Responsible for monthly analysis of sales performance with appropriate action as needed.
12. Manage uniform, testers and Gratis program and facilitate working tools for BA
13. Annual review of BA performance
14. Perform on-the-job training with BAs.
15. Conduct coaching and disciplinary action session.
16. Ensure opening/closing of stores in compliance with established operating hours.
17. Maintain strict accountability of all assigned funds and bank deposits.
18. Prepare payroll spreadsheets; including PA’s for vacation, sick leave, etc.
19. Monitor stock levels, proper signs, and lighting throughout the store.
20. Maintain strong liaison with Visual Presentation Department.
21. Train and motivate staff to take active part in shop operations with a common goal of maximizing sales while providing good customer service.
22. Maintain constant communications with SFO Merchants.
23. Ensure security of company funds and merchandise (loss prevention).
24. Other duties and projects as assigned.

QUALIFICATIONS:
1. Minimum of 2-3 years previous management experience a must
2. Minimum of 5 years retail experience, cosmetics preferred. Make-up artistry skills required
3. Strong leadership abilities and staff development experience.
4. Flexibility to work various shifts according to business needs a must. 5. Ability to adapt to adversity in a high pressure environment.
6. Requires good leadership and ability to work with staff.
7. Working knowledge of retail math.
8. Knowledge of Excel and Word.
9. Excellent written and verbal communication skills.

COMPETENCIES:
1. Business Acumen
2. Customer Focus
3. Problem Solving
4. Process Management
5. Drive for Results
6. Conflict Management
7. Building an Effective Team
8. Managerial Courage
9. Action Oriented
10. Approachability
11. Functional/Technical Skills
12. Written communication
13. Interpersonal Savvy


Company Info:
Founded in 1960, DFS is the world’s largest travel retailer, employing more than 6,000 people in our offices, DFS Gallerias, airport shops, and other stores. Part of the LVMH Group (Möet Hennessy Louis Vuitton), DFS caters primarily to the needs of the luxury traveler.

Corporate headquarters is based in Hong Kong, the global Merchandising team in San Francisco, and both Global Finance and Information Technology in Singapore.

DFS operating divisions are clustered into two geographic groups. The U.S. Group, headquartered in Honolulu, includes Guam, Hawaii, Palau, Saipan, and the U.S. Mainland. The Asia Group, headquartered in Hong Kong, includes Australia, Bali, Beijing, Hainan, Hong Kong, Korea, Macau, New Caledonia, New Zealand, Okinawa, Shanghai, Singapore, Taiwan, and Tokyo. New locations planned for opening in 2008 include Mumbai and Abu Dhabi.

For more information on our company, please check out or websites at www.dfsgalleria.com and www.lvmh.com.


Our values: act with integrity • honor our people • produce results • achieve excellence • work as a team • embrace change • think creatively