Clinic Manager-kansas City Area
Concentra (Kansas City/Independence, Missouri)

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Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a series of integrated services that include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and repricing, access to preferred provider organizations, first notice of loss services, case management and other cost containment services. Concentra provides its services to approximately 136,000 employer locations and 3,700 insurance companies, group health plans, third-party administrators and other healthcare payors. The Company has over 300 medical centers located in 40 states. It also operates the Beech Street and FOCUS networks which include 544,000 providers, 52,000 ancillary providers and 4,400 acute-care hospitals nationwide. Concentra is an Equal Opportunity Employer. NOTICE:Employment Verification Done. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. JOB SUMMARY: Directly supervises and coordinates activities of Center workers to ensure optimal level of center operations and customer satisfaction. MAJOR DUTIES AND RESPONSIBILITIES: ' Directs and supervises employees engaged in Center operations. ' Plans and prepares work schedules and assigns employees to specific duties. ' Hires, trains, and evaluates Center operations' employees in consultation with Human Resources. Assists Center Medical Director with the hiring, training, disciplining and terminating of back office personnel. ' Assists in developing and maintaining new policies, procedures and training programs for the Center. ' Prepares and reviews operational reports and schedules to ensure accuracy and efficiency. ' Formulates annual budgets and reviews financials with Center Leadership Team monthly. ' Recommends cost saving methods to improve efficiency of Center. ' Assists sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals. ' Provides technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations) ' Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel. ' Supports Leadership Team to identify problems with service to clients. ' Ensures all certifications are current. ' Supervises testing by medical staff to ensure proper performance. ' Participates in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work. ' Performs other duties as assigned. EDUCATION/CREDENTIALS: ' Bachelor's degree or equivalent in business administration or related field. JOB RELATED EXPERIENCE: ' 2 ' 3 years supervisory experience JOB-RELATED SKILLS/COMPETENCIES: ' Arithmetic knowledge and its application ' Knowledge of principles and procedures for personnel recruitment, selection, training, and personnel information systems. ' Monitoring skills to assess performance of self and subordinates and operations ' Active listening ' Critical thinking ' Clear speaking ability ' Number facility ' Fluency of ideas ' Information ordering ' Proficient in PC word processing software such as Word and spreadsheet software such as Excel ' Ability to interface with people using tact and diplomacy ' Ability to maintain confidentiality of information ' Excellent written and oral communication skills. ' Excellent organization and detail-oriented skills ' Excellent problem solving skills ' Ability to coordinate and prioritize multiple tasks in a fast-paced environment ' Ability to work under pressure ' Excellent telephone etiquette ' Outstanding professional demeanor WORKING CONDITIONS/PHYSICAL DEMANDS: ' Clinic environment