Client Service, Insurance Brokerage
Keenan & Associates (Los Angeles, California)

Keenan & Associates is a successful insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability. We have seen continuous progress and expansion, making us the 18th largest consulting firm in the United States. This growth positions us to continue to lead the industry into the 21st century.

 

This continued growth also provides us the opportunity to be on the constant lookout for only the best and brightest Customer Service minded people. As an insurance broker, we place the highest value on our service levels and Client Retention ranks first in our list of priorities. Currently, we are interested in speaking with Service and Account Management people all throughout California.

 

In our constant recruiting effort, we are looking for people with proven abilities and demonstrated successes in service and retention of group insurance programs accounts. People in these roles serve as primary representatives in insurance related activities. They work within assigned territories all throughout the state. Many of the people in these positions have extensive field responsibilities. Nothing beats the personal touch and we make sure to get our folks out into the field whenever necessary. Retaining business and the increase of revenue are key responsibilities of everyone involved in our Service Team.

 

The responsibilities are many in roles such as these. One thing holds true – Service is a skill that we are seeking, what follows are but a few of the tasks that may be required of someone in this position:

 

The preparation of literature, booklets and procedures. The installation of new cases. Proofing master contracts and amendments. Account Management to include strategic planning. Resolving routine and complex claim problems. Implementing new and routine administrative procedures as required. Making field visits according to priorities established within assigned territory. Educating, training and following-up with client. Interfacing with client/carrier in resolution of billing, premium, and eligibility issues. Coordinating annual open enrollments and conduct employee orientation meetings as required.

 

Many of our service staff have promoted in the past few years to bigger and better things – why couldn’t that be you?

 

In these roles, we generally seek people with a minimum of 3 to 5 years of group insurance experience, including any combination of the following: medical, dental, vision, life and disability insurance programs. Service staff must be effective communicators, both orally and in written form. 

 

Keenan provides a competitive compensation and benefits package. We encourage teamwork and employee initiative - people working together is what makes Keenan a success. We invite you to share in the commitment of preserving our warm tradition, reputation and dedication to our clients. After all…What you do makes a difference!

 

Please apply online or submit your resume and salary history to (jrundles@keenan.com). For more information, visit our website at www.keenan.com

 

Keenan is an Equal Opportunity/Affirmative Action Employer and supports Workplace Diversity.