Client Performance Manager
American Imaging Management (Chicago South, Illinois)

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American Imaging Management (AIM) is the nations leading provider of diagnostic imaging management services.

Our Client Services team seeks a superior communicator to serve as the primary point of contact and facilitator between key clients and all operational areas inside AIM.

Responsibilities: Provide excellent customer service to our national customer base of insurers and managed care organizations by securing first-line response and follow-up activities at all levels of the organization. Manage, administer and facilitate the activities of an internal cross-functional client performance team in direct support of assigned clients, as well as Regional Account Executive initiatives related to those clients. Schedule and facilitate internal meetings in support of assigned clients, including preparation and follow-up. Track and manage resulting actions, follow-up, accountabilities. Work directly with Regional Account Executive to prioritize and develop performance plans and initiatives in support of assigned clients. Prepare and present periodic reports to various levels of management on assigned accounts. Compose and prepare correspondence and other written materials, including letters, memos, and meeting agendas/notes. Effectively deal with issues of confidentiality.Founded in 1989, AIM is the oldest and largest company of its kind. AIM partners with leading health plans and health care providers to promote the most appropriate, highest quality and effective use of diagnostic imaging. AIM adds value to its partners through strategic, market-based solutions that include client-centered products and services, innovative web-based applications and development of preferred imaging networks. AIM is a fast-paced, growing organization that is part of a Fortune 35 company. AIM maintains offices in Chicago, Deerfield, and Westchester, IL as well as Glendale, CA.

Experience and Skills:

Bachelor's Degree with concentration in Business and/or Health Care, or equivalent experience.

Minimum five years experience in an account service coordination or management role.

Superior communication and task management skills.

Familiarity and experience with contract documents and language.

Extensive experience working with Microsoft applications such as Word, Excel and PowerPoint.

When you join our organization, you'll enjoy a dynamic team environment and a comprehensive benefits package, including health, dental, life, disability, 401(k) plan, tuition reimbursement and more.