Client Management Representative - Atlanta
The Outsource Group (Atlanta, Georgia)

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THE OUTSOURCE GROUP, a rapidly growing Receivables Management company is currently seeking to add a Client Management Representative to work on-site at the client location in Atlanta, GA.

The Client Management Representative will work closely with the Client Services liaison to ensure client expectations are met each day.  This position works on-site at the client location and will interact daily with the client while assisting the liaison in this high profile assignment as the team supports the client's workload requirements, including but not necessarily limited to, file reviews, correspondence handling, data transfers to and from the client, remittance tracking, and verification of data.

Essential Job Functions: Track daily work results and monitor workload to ensure the client's needs are supported. Assist in performing internal audits to assure clients standards and expectations are being met. Ensure effective communication occurs within TOG and between TOG and the client. Manage difficult or emotional customer situations. Respond promptly to customer needs. Exercise judgment and act appropriately within defined regulations, client requirements, policies and procedures for properly handling issues/problems. Respond to customer inquiries and requests that may require extracting, synthesizing, and analyzing system data.

Qualifications:

Working knowledge of the medical billing process and a strong understanding of medical terminology or familiarity with the collections industry strongly preferred.  A minimum of 2 to 3 years experience in customer service with heavy customer contact plus experience with medical billing.  Experience with database software (preferably in a SQL environment); spreadsheet software and word processing software.  Exceptional customer service and the ability to plan, organize and exercise sound judgment.

We offer competitive wages and comprehensive benefits including medical, dental, vision, 401(k) with company match as well as company provided life and disability insurance. 

Apply online at www.theoutsourcegroup.com.

*The Outsource Group is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of background investigation. Drug-free work environment. Pre-employment drug screening required. No recruiters or agencies without a previously signed contract. No phone calls please.