Client Relationship Manager (it)
Benefitfocus.com (South/Charleston, South Carolina)

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Benefitfocus is an Enterprise and Consumer Healthcare Information Technology company that progressively meets the needs of a continually evolving healthcare insurance market with diversified products and services. Headquartered in Charleston, SC, Benefitfocus differentiates itself by how it develops long-term partnerships with its clients and the ability to operate efficiently while responding to the needs of its growing base of 100,000 employer groups and 150 insurance carriers.

The Client Relationship Manager will serve our Insurance Carrier Partners as the primary point of contact for ongoing operations. You will collaborate with engineering, project management, and client services professionals to ensure the delivery of high quality application features that will provide the maximum benefit to our customers. You can expect to: Serve as the primary point of contact for operations relating to Benefitfocus applications, data exchange, and processes Ensure effective inter-working and engagement between client and internal groups Participate in the development of process improvements to share practices, ideas, and identify ongoing development and improvement to the Client Relationship Manager role Responsible for translating business needs into service/product requirements and initiate projects in partnership with other groups Responsible for monitoring and managing overall client satisfaction Accountable for negotiating and managing client requests and expectations of products and services Communicate new software releases Collaborate with our clients on new functionality in Benefitfocus products Handle application issues and resolve issues with global carriers

Every Benefitfocus associate is a valued resource. We constantly reward associates and provide a fun, engaging culture. At Benefitfocus, each associate has the opportunity to participate in continuing education activities while staying current with the latest information available. As a company, we invest in each person to ensure we maintain the best resources.

Experience and Skills:

BA/BS degree required Previous experience in a client relationship management role (with emphasis in the software and/or healthcare industry) Experience managing/delivering IT services including the initiation, scoping and delivery of technology projects Proven ability to interpret and communicate technical information into business language and vice versa Expertise in setting and managing customer expectations Excellent verbal and written communication skills, as well as the ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding Ability to travel up to 50% of the time Excellent project management skills a MUST

Benefitfocus has experienced outstanding growth by delivering the best technology available, providing world-class customer service, and operating a financially responsible company. Major insurance carriers have searched the market and selected Benefitfocus as their online benefit management application provider.

Benefitfocus associates also enjoy the following benefits:

Medical insurance
401k with company match
Dental insurance
Life insurance
Vacation and paid holidays
Short-term disability
Flexible spending account (Section 125)