Capital One Bank Now Hiring Relationship Bankers-benefits Start Day One!
Capital One (Austin, Texas)

Salary:: View salary range

Ref Code:: 71610499

Job Function:

The Relationship Banker I is primarily responsible for direct selling of our consumer and small business products/services to existing and new customers.

Job Responsibilities:

This is a multi-incumbent position. Assigned duties and percentage of time performing these duties may vary slightly depending upon utilization with the assigned market.

60% Meets with prospects and customers through outbound calling efforts, branch referrals to specialist areas such as Investments, Private Client Group, Small Business, etc to discuss and sell banking products.

Uses sales skills and tools to analyze and determine customer needs. Recommends and sells appropriate solutions (consumer and business) both in person and on the telephone.

Profiles customers using open-ended questions

15% Maintains a working knowledge of the complete line of products and services offered; taking responsibility to keep up to date and request assistance for further development needs.

Researches and answers customer inquiries and requests regarding accounts, products, rates and services.

15% Coordinates and leads any training and sales meetings as requested.

Acts as a back-up to the Assistant Branch Sales Manager/ Branch Sales Manager as requested.

Assists in business development/calling efforts as requested. Attends business receptions and outside customer functions as requested.

5% Performs servicing duties: greets customers/prospects in the lobby and on the phone, researches customer inquiries, orders checks and/or debit cards, returns phone calls, accepts and forwards wires, and other customer originated servicing needs with the intent of enhancing customer retention and exploring additional sales opportunities.

5% Ensures all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

Basic Qualifications:

High School Diploma.

6 months customer service experience

6 months sales experience

Preferred Qualifications:

College degree in business or marketing preferred.

1+ years (s) of banking experience to include performing loan packaging/lending experience and overall knowledge of banking office operations.

1+ years experience in customer service and sales in a banking environment or equivalent work experience

Lending School Certificate

Group 1 Insurance license preferred

Demonstrated sales skills associated with cross sales, packaging products, identifying customer needs and overcoming sales objections.

Demonstrated ability to close sales and establish sales appointments over the phone.

Demonstrated ability to achieve sales goals

Basic understanding of Accounting.

Working PC skills to include related software products including Microsoft Office.

Demonstrated interpersonal skills with customers, prospects and co-workers

Excellent written and verbal communications skills.