Call Center Positions Available For A Leading Union
Ultimate on premise at AZFCU (Phoenix, Arizona)

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An exciting opportunity is now available to work for one of the

leading Credit unions in the nation!

We are currently hiring a Teleservices Consultants

for our inbound call center in Tempe, AZ.

Arizona Federal is dedicated to effectively serve its members’ financial needs through a professional staff, sound economic principles and a full range of financial services. We follow the philosophy of people helping people. Arizona Federal is also dedicated to providing financial education and playing a positive role in the communities we serve.

Overall Accountability for call center representatives.

Answer and process all phone transactions to promote Credit Union Services and provide members with consistent, accurate and courteous service Provide internal and external member support and problem resolution using CU online, Bill Payer, and Touch-Tone 24. Serve as a resource to educate members about the security and functionality of Internet banking and Bill Payer. Maintain high degree of knowledge relating to credit union products and services. Increase utilization of services by identifying member needs and appropriately offering products and services. Promote an environment of teamwork within the department and organization as a whole.

Qualifications:

High school diploma or general education degree (GED) and one-year experience in a financial institution, call center or related customer service field preferred or combination of education and experience preferred. Twelve months with Arizona Federal preferred. Knowledge of computers and software applications in Windows, Excel, and Word required. Ability to type 45 words per minute preferred. Ability to perform 10-key accurately. Ability to read, write, speak and use proper grammar in English.  Ability to read, interpret and analyze written instructions, correspondence and procedure manuals. Ability to speak effectively to members regarding sensitive inquiries or complaints and ability to present information to groups.  Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to professionally communicate while presenting information to members and/or department staff. Ability to communicate verbally both in person and on the telephone.  Ability to calculate rates, ratios and percentages. Ability to speak effectively to members regarding sensitive inquiries or complaints. Process teller transactions and teller related functions.

Benefits offered immediately upon hire!

100% Employer paid benefits for Full Time Employees.

-2% discount on most loans

-Free checks, money orders and cashier checks

-Generous paid time off for all employees

-Nearly a dozen paid holidays

-Discounts on entertainment, tickets, travel, local merchants and more

-Medical, dental and vision

-401(k) plan

-Life Insurance

-Opportunity for internal advancement

-Tuition reimbursement

-Co-workers passionate about honesty, respect, professionalism, teamwork, competency and commitment

 Interviews are being conducted now so apply today!   Salary DOE

Arizona Federal Credit Union.  The credit union for the way you define service.