Call Center Operations Manager
ACS inc (El Paso, Texas)

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Job Description: We're here to help. In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option. We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries. It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation. Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment. Operations Manager May perform one or more of the following: Establishes operational objectives and work plans, and delegates assignments to subordinate managers. Develops systems and services that support ACS and business unit needs; provides leadership and focus in area of expertise. Responsible for achieving measurable results on time and on budget. Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals. Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives. Prepares related reports and audits current procedures to monitor efficiency of operations. Ensures that business practices are performed in accordance with ACS policy, procedure and applicable federal, state, and local laws and regulations. Ensures employee conformance to established policies and practices. Selects, develops, and evaluates personnel ensuring efficient operation of the function. Position Requirements: Must have managerial experience in a call center environment, managing multiple lines of business and teams. Must have strong leadership skills with a proven track record of improving efficiencies and quality within a call center environment. Strong preference for experience leading teams in outbound/telemarketing call center environment. Proficient with Microsoft Office. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.

Job Experience: Position Requirements: Must have managerial experience in a call center environment, managing multiple lines of business and teams. Must have strong leadership skills with a proven track record of improving efficiencies and quality within a call center environment. Strong preference for experience leading teams in outbound/telemarketing call center environment. Proficient with Microsoft Office. Expected Travel Time: None