Call Center Manager (03471)
Maximus (Abilene/Odessa, Texas)

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MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.

Job Responsibilities:

Assist Customer Care Center Manager to ensure that MAXIMUS is in compliance with all applicable requirements of the Contract, state and federal regulations Assist in developing, implementing, and managing compliance with call center policies and procedures Assist in overseeing the quality of contractually required reports and deliverable status reports Assist in the development of performance goals and objectives for the project and staff, and monitor the achievement of those goals Assist in the creation and implementation of innovative methodologies to continually streamline and improve project operations Ensure project services are effectively and efficiently delivered Aid in oversight of all subcontractors in regards to appropriate quality control; suggest necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to Texas Health and Human Services programs Ensure the project is in compliance with MAXIMUS standards and procedures Perform other duties as may be assigned by corporate management

Education/Experience:

Bachelor’s degree from an accredited college or university, or equivalent work experience Three to five years' supervisory experience in a health or social services field Computer literacy; proficiency with MS office suite Demonstrated ability to lead people and get results through others Ability to think ahead and plan over a 12 month time span Proven ability to organize and manage multiple priorities Experience managing and motivating high performance teams Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner Excellent organizational, interpersonal, written, and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to successfully execute many complex tasks simultaneously Ability to work as a team member, as well as independently

MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

 

To apply for this position please click here, click the URL below, or copy and paste the URL into your browser’s address bar:

http://jobs.maximus.com/HR/CandidateTracking.nsf/frmApplication?OpenForm&ReqID=03471

 

MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

 

No relocation assistance is available for this position.