Business Change Analyst
CNSI (East/Sioux Falls, South Dakota)

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Job Duties/Responsibilities: 

Works under the direction of the Business Change Manager in a matrix organization within a geographically dispersed (Pierre, SD; Gaithersburg, MD) team composed of other business change analysts, business analysts, training manager, training staff, programmers, functional analysts, subject matter experts, technical writers, and testers.  Performs project management functions to include high-level and complex analysis, design, construction, testing and implementation of “to-be” processes for the management of the new South Dakota Medicaid Management Information System (SDMMIS). Performs gap analysis between “to-be” processes and “as-is” processes and develops plans to close the gap.

Understands and follows project and system methodologies, and technical standards, policies and procedures. Performs project activities for the designated team(s), which may include but is not limited to validation of “as-is” processes, facilitation of definition of to-be processes, which must be fully integrated with systems requirements analysis, design, development, documentation, integration, testing and implementation.  Assists with the management of issues, risks, change requests, roles and responsibilities, project plan updates, and status reporting per the project management methodology.

Analyzes customer needs and existing functions to determine feasibility and requirements for automating “as-is” processes and converting to “to-be” processes consistent with the established and documented scope of work.  Assists with the development of training plan and materials, providing day-to-day support to the training manager and training team. Assists with the testing of the SDMMIS for validity and reliability as it relates to the “to-be” processes. Meets with the State customer(s) and team staff to discuss project tasks and resolve evolving business process problems.  Examine/monitor federal and state laws, rules and regulations to translate them into understandable language for use by information technology professionals for implementation of the “to-be” system state.  Works with the customer to identify and discuss operational problems, “what the customer wants” the system to do per the documented “to-be” processes, oversees execution of training needs assessment, the needed products such as how the individual curriculum should look and other physical or data items that will be generated by a user to ensure compliance with federal and state mandates and to accommodate the business work flows of the affected entities. Recommends solutions to be considered. Ensures training systems are functional and tested in advance of the required time of training.

·         Day-to-day support of the Business Transition and Implementation Support Team

·         Communicate status, issues and risks to CNSI’s SDMMIS Business Change Manager

·         Assists with development of “to-be” environment, including the “to-be” organizational structure

·         Assists with MITA assessments, MITA gap analysis, and supports the organization from the “as-is”, non-MITA aligned business processes to the “to-be”, MITA aligned organization

·         Ensures “to-be” processes, environment, and organizational structure are in compliance with the CMS certification checklist

·         Supports organizational change management activities and provide recommendations accordingly

Skills Required

MANDATORY:

·         Strong business analysis and organizational transformation/change management skills

·         State Government business analysis/change management experience

·         Experience in assisting a large, complex organization from a well known and understood “as-is state” of operations through the definition and implementation process for a “to-be” state of operations

·         Must have experience developing and/or facilitating the development of an organizational change management plan

·         Must be able to demonstrate successful development of training curriculum and roll-out of training curriculum as well as all associated/related logistics for business processes that are initially undocumented (as opposed to developing training curriculum for operations that were previously in existence)

·         Must demonstrate experience with instructor led training and development of training curriculum, materials and instructor guides

Following skills would be a “PLUS”:

·         Health and Human Services Experience (either in state government or vendor community)

·         Medicaid / MMIS experience

·         MITA experience

·         CMS Certification experience

·         Facilitating planning for and execution of a large-scale training needs assessment

·         Experience with design, development and implementation of computer based training curriculum