Biomedical Tech Support Engineer
Advanced Instrumentations Inc. (Miami, Florida)

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Biomedical Tech Support Engineer

Job Description:

The Biomedical Tech Support Engineer will provide in-house and on-site customer service, training and support on all medical, hospital and surgical equipment.

Responsibilities:

Primary responsibilities include supporting Customers and Dealer Network in Latin America by way of providing training, troubleshooting, repair and preventive maintenance.

Specifically:

- Supporting Latin America Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.

- Communicate and coordinate repair activities/training with providers and OEMs.

- Prepare and maintain accurate service records/transactions of work performed.

- Represent the company in a service role and take responsibility for customer satisfaction. Increase customers loyalty by professionally communicating with them.

- Respond to customers requests promptly and provide solutions within entitled response time.

- Supporting the territory sales team. Assist sales team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

Required skills:

- Bachelor’s degree or equivalent in Electrical-Biomedical fields

- At least two years experience as a service/support person resolving issues.

- Excellent technical troubleshooting/repair skills for medical equipment.

- Strong customer services skills including strong verbal, written and interpersonal communication.

- Self-motivated. Must have ability to work independently and with little supervision.

- Bilingual English/Spanish.

Ability to travel overseas.