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SUMMARY
Responsible for developing, promoting and delivering training programs that will support the needs of 454 Life Science / Roche GS customers, RAC’s, KAM’s, field service engineers (ACE’s), customer trainers and for any other 454 employee needs and the for the training needs of our Sub/Rep world wide. He/she will coordinate and direct customer and staff development programs for the organization by performing the following duties personally or through subordinate / peer supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following is a listing of the results/accomplishments expected in performing the job and the job's essential or most important functions and responsibilities by which people achieve the results.
1. Responsible for development of training offerings that will drive the 454 organization. Assist other groups in developing and delivering training offerings.
2. Make sure that all training of 454 customers, employees and others is based upon well written learning objectives and that the agenda and content of all training courses / programs support those learning objectives.
3. Confers with managers and supervisors to determine internal training needs.
4. Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested.
5. Measures and manages training delivered to meet defined goals and strategies.
6. Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
7. Drive staff participation in new product meetings and the provision of all required training deliverables to the product team.
8. Selects appropriate instructional procedures or methods such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role play, and computer based training.
9. Develop, deliver and eLearning / Multimedia / Video / Web based and other alternative training delivery options.
10. Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
11. Trains assigned instructors and supervisory personnel in effective techniques for training such as new employees' orientation, on-the-job training, sales techniques, health and safety practices, management development, and adaptations to changes in policies, procedures, and technologies.
12. Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.
13. Develop and deliver Certification Training courses for all primary products and services. Track performance of trainees and deliver certification documentation as required/when required.
14. Prepare 454 to conduct training in a regulated environment (Diagnostics or Therapeutics)
15. Coordinates established training courses with technical and professional courses offered by community schools.
16. Screens, tests, counsels and recommends employees for participation in internal or external educational and training programs (Train the trainer).
17. Keeps informed on new developments, methods, tools and techniques in the training field.
SUPERVISORY RESPONSIBILITIES
Coordinate with RAC’s, KAM’s, ACE’s and their managers other individual contributors to meet their training needs. May directly supervise employees in the future (TBD). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements
EDUCATION and/or EXPERIENCE
Master’s degree (M.S. or M.A.) or Bachelor's degree (B. A.) from four-year college or university required, PhD a plus; 6-8 years experience in a scientific training environment or equivalent combination of education and experience required. Scientific background and/or DNA sequencing training experience a plus. Must be able to travel 20% of the time.