Bilingual Customer Service Rep Needed Asap In Tallahassee, Fl!
Spherion 

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Spherion is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.

Spherion is currently working with a dynamic Fortune 500 organization in efforts to assist them in finding high energy Customer Care Specialist in Tallahassee, FL.  

Job Description:

THIS IS A 3 MONTH CONTRACT POSITION

Must be BILINGUAL – SPANISH SPEAKING

Responsibilities will include:

§         Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures

§         Gathers information from the caller to identify customer's needs and determine appropriate action

§         Communicates appropriate options for resolution

§         Investigates and attempts to resolve complaints

§         Investigates and resolves problems escalated through lower-level staff members

§         Uses a computer system to research/resolve inquiries and log customer    calls

§         Escalates more complex issues to Supervisor/Manager as necessary

Qualifications will include:

§         High School diploma and/or equivalent experience and/or training      

§         6 MONTHS TO 1 YEAR CALL CENTER EXPERIENCE  

§         Ability to use PC, calculator and or other office equipment

§         Demonstrated strong organizational and interpersonal communication skills

§         Strong verbal communication skills           

§         Ability to motivate successful team behavior        

THIS IS A CONTRACT TO PERM POSITION          

If you feel as though you have what it takes and are up for the challenge do not hesitate to apply online or contact me with a word version of your resume. PLEASE PROVIDE JOB TITLE AND CITY IN THE SUBJECT LINE!

Kristen Parker

Kristenparker@spherion.com

Direct Line: (630) 919-2613