Benefits Adm Intermediate
The New York Times (Norfolk/Hampton Roads, Virginia)

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About Us

The New York Times Shared Services Center is the Business Solutions Provider for one of the worlds premier media companies. Located in downtown Norfolk, Virginia, the SSC is a centralized facility for streamlining many of the Companys core processes in Benefits, Finance, Strategic Sourcing & Contracts, and Information Technology.

Responsibilities

Purpose

Under general supervision, administers one or more of the following benefit plans: COBRA, Long Term Disability, Employee Stock Purchase Plan, 401(k), or Health and Welfare plans. Investigates and resolves specific benefit problems or issues between employees and appropriate vendors.


Responsibilities
Administers one or more benefit programs.
Consults with and advises employees regarding all benefit related inquiries and work with appropriate resources to resolve all issues.
Maintains employee benefits records and prepares required reports.
Coordinates and maintains accurate communications to customers.
Perform weekly and or monthly benefit processes.
Ability to analyze and reconcile monthly process.
Ability to build and maintain strong relationships with employees, customers and vendors.
Seeks on ways to improve daily work processes to enhance quality, productivity and customer service.
Assist in annual processes and testing as needed.


II. Key Result Areas (Outputs & Deliverables)

Assist customers with problems to deliver accurate and timely responses.
Ensure that processes are delivering the correct output.
Manage vendor relationships for all clients while providing ongoing resolution of employee issues.



III. Customer/Business Partners

All Business Units
Employees
Corporate Benefits, Human Resource, Legal and Tax Departments
Vendors

Qualifications

Technical Knowledge/Skills Required: Experience with a Benefits/HRIS system

Preferred: PeopleSoft HRMS experience
Education or Certifications Required:
Bachelor?s degree

Preferred:
Bachelor?s degree in Business or Human Resources
Work Experience Required:
Minimum of 2 years benefits administration and/or human resources experience in a progressive business

Preferred:
Experience in a shared services center environment
Other (Specify) Required:
Superior oral and written communication skills
Ability to work independently as well as part of a team in a constantly changing environment
Proven ability to prioritize and manage multiple projects while maintaining a high level of responsiveness
Ability to quickly identify and understand problems and select appropriate resolutions
Excellent customer service skills
Ability to convert complex data into meaningful information so actionable plans can be developed

Equal Employment Opportunity

The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship, or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.

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