Bank Assistant Manager - Santa Ana
BBVA Bancomer USA (Anaheim/Huntington Beach, California)

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ASSISTANT MANAGER

DATE:

03/07

SUPERSEDES:

07/05

PURPOSE AND ESSENTIAL FUNCTIONS

Purpose:

Responsible for the administration of a small tier branch office including staff’s supervision, to ensure an efficient operation in compliance with all applicable regulations. Perform function of staff as needed.  Support the sales function.  Excel in customer service.

Essential Functions:

·        Maintain optimum branch operations

·        Ensures compliance all operation procedures and assist other staff to follow them at all times

·        Training of new employees

·        Responsible for the control and recovery of returned items

·        Maintain the customers’ profile updated

·        Balance of the branch

·        Work with the Organization Department in resolving balance differences

·        Responsible for branch cash in their custody

·        Reconciliation of the General Ledgers

·        Supervision of all the teller activities and authorization process

·        Assist the teller locating differences

·        Responsible for all account maintenance activities

·        Balance of the ATM’s

·        Control of all Negotiable Items kept at the branch

·        Maintain compliance with banking laws and regulations, including but not limited to the required the Bank Secrecy Act (BSA), as well as with internal policies and procedures.

·        Ensures the highest level of customer service and customer satisfaction at all times.

·        Conducts internal reviews and assist the Branch Manager with external audits, and regulatory examinations. 

·        Address and solve customer’s claims and complaints.

·        Supervise branch employees’ work and cash handling

·        Optimize  the use of the branch resources

·        Prepare reports, and manage different projects for company management as needed.

·        Responsible for the Monthly Certifications

·        Performs other related duties as assigned.

·        Develop and increase a solid customer base

·        Opening of all types of accounts

·        Sell and promote the sale of the company’s products and service within the branch and through out the community as needed.

KNOWLEDGE, SKILLS AND PROBLEM SOLVING

Knowledge of:

An in-depth knowledge of branch operating processes and procedures.

Strong knowledge of company and regulatory requirements.

Strong employee supervision and communication skills and techniques.

Strong supervisory, training and PC skills.

Education:

Minimum two years of college in an applicable field of study, or equivalent relevant experience.

Bachelor’s Degree preferred.

Skills demonstrated by:

Maintaining optimum branch operations and promote sales.

Effective and timely preparation of required reports.

Effective support and administration of customer service and sales activities and programs.

Good verbal, written communication skills. Bilingual strongly preferred (English/Spanish). Communication and personnel management and training skills.

Ability to work effectively in different locations or branches.

Ensuring compliance with all procedures and regulations.

Types of problems solved and decision making:

Resolves basic to moderately complex customer problems and issues.

Coordinates branch efforts with branch manager and if necessary with regional and corporate personnel to meet branch and company goals.

WORKING RELATIONSHIPS

Reports to: Branch Manager

External:

Frequent routine to complex contacts with customers, vendors, auditors and other regulatory personnel.

Internal:

Frequent routine to complex company-wide contacts concerning branch operations.

ACCOUNTABILITY

Accountable for efficient, timely and cost effective branch operations.

Accountable for maintaining a compliant workplace and quality operations.

Accountable for effective management of personnel.

Accountable for complying with the Bank Secrecy Act, Anti-Money Laundering, Know Your Customer, Suspicious Activities, and the Office of Foreign Assets Control policies and procedures.

Accountable for supporting the promotion and sale of Banking and MSB products.

BBVA Bancomer USA is part of the BBVA Financial Group which has more than

US$ 520 Billion in total assets, 35 million clients, 7.500 branches and approximately 100.000 employees in 35 countries. The BBVA Group maintains a leadership positioning in Spain, Mexico and Latin America and has started a growth and diversification strategy in the USA and Asia.

BBVA Bancomer USA is an Equal Opportunity Employer.

Member FDIC