Auto Sales Advisor
Redwood Credit Union (Angwin, California)

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POSITION SUMMARY:

Researches, locates and sells a variety of vehicles to members.

ESSENTIAL FUNCTIONS:

Customer Service:

·        Greet members and answers incoming telephone calls.

·        Call members referred to the auto buying center by branch, member service center or other referrals to set appointments or sell vehicles.

Auto Sales:

·        Research, recommends, locates and sells brokered new and used vehicles, as needed.

·        Compare different vehicles to facilitate the member’s purchase of their desired vehicle.

·        Ensure maximum flexibility to relieve and/or assist in a variety of functions as necessary.

·        Sell vehicles displayed on the auto buying center lot.

·        Meet with members to research and analyze their desired vehicle(s).

·        Organize and arranges timely transportation for brokered vehicles.

·        Evaluate and recommends appropriate financing for members when needed.

·        Prepare paperwork for the sale of the vehicle and loan.

·        Arrange installation of aftermarket items purchased by members in a timely manner.

·        Organize, schedule and arrange the transport of vehicles for reconditioning.

·        Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.

·        Collect trade-in titling documents and obtain loan payoff information.

Non-Essential Functions:

·        Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.

·        Conducts seminars as needed.

·        Provides feedback on marketing efforts.

·        Visits branches/departments to promote the Auto Buying Center.

·        Perform other duties as assigned.

Knowledge, Skills and Abilities

·        Knowledge of types and accessories on automobiles.

·        Excellent services skills.

·        Skill in the operation of personal computers with office software and printers.

·        Skill in the operation of modern office equipment.

·        Ability to communicate effectively both verbally and in writing.

·        Ability to effectively sell automobiles and/or other vehicles.

·        Ability to process vehicle sales paperwork.

·        Ability to coordinate a variety of activities simultaneously and prioritize work.

·        Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).

·        Ability and desire to work in a team environment.

·        Ability to work weekends.

·        Ability to research and locate new and used automobiles.

·        Ability to analyze situations and recommend workable solutions for members.

·        Ability to establish and maintain effective working relationships with a diverse group of people.

Licenses and Certifications

·        Ability to qualify for DMV Salesperson License.

·        Maintain a valid California Driver’s License.

Education/Experience

A combination of education and experience equivalent to a high school diploma and three years automotive sales, bank or credit union experience.