Assistant Customer Service Supervisor
United Road Towing Inc (Las Vegas, Nevada)

Job Details

Job Location:

2201 N Commerce, N. Las Vegas, NV  89030

Starting Salary:

$26,000/yr

Hours/Week:

50 hours

Skills:

Computer & Typing Skills Preferred

Experience:

Preferred

Number of Positions:

1 open position

Benefits Include:

Upon successful completion of 90 day probation

Resume Required

Yes

Job Description:  Assist Customer Service Supervisor in supervising and coordinating activities for Front Counter, Forklift Operations, Customer Service, Inventory Specialists, Lot Attendants and Call Center.

Tasks include:

·         Be available to assist employees and customers 24 hours per day seven days a week

·         Communicates with other departments and management to resolve problems and expedite work

·         Interviews prospective employees, observes and evaluates worker’s performances, discipline employees and recommend terminations

·         Assists Customer Service Supervisor on gathering data to resolve and answer questions of customers and Nevada Transportation Authority inquiries / complaints regarding services and procedures

·         Interprets and communicates work procedures and company policies to staff (safety, dress codes, and conduct etc.)

·         Assist in the Planning, preparing, and devising work schedules and Payroll for all work centers, according to budgets and workloads

·         Oversee  training program for all assigned work centers

·         Validate and Schedule employee’s vacations and time off

·         Ensures Forklift Operators, Front Counter Clerks, Inventory Specialists and Lot Attendants are properly trained

·         Responsible for making final calls on validity of identification and ownership documentation

·         Works with police agencies on holds and hold releases

·         Responsible for accessing vehicle value in regards to discounting charges associated to vehicle being turned over to Quality/United Road Towing

·         Respond & resolve customer complaints in an efficient and timely manner

·         Conducts spot inspections of front counter cash drawers

·         Verifies drops are made on schedule, issue banks and do reconciliation’s on a daily basis

·         Assigns appropriate duties to Front Counter Supervisor and Forklift Operators

·         Ensure ample room is available in the yard for auction vehicles, relocations and transport of Auction vehicles

·         Capable and willing to operate forklift in emergencies

·         Manage yard inventories and respond to and correct discrepancies

·         Ensures custodial duties are accomplished daily

·         Ensure Commerce Yard is swept and cleared of trash regularly

·         Conducts monthly facility inspections

Contact information:

Ben Cassese

bcassese@unitedroadtowing.com  or

Fax Resumes to 702-649-4907