Appointment Specialist - Grand Forks Nd
TriWest Healthcare Alliance (East North Dakota, North Dakota)

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COMPANY OVERVIEW TriWest Healthcare Alliance, headquartered in Phoenix, Arizona, manages and administers quality healthcare services for our nation's active and retired uniformed military service members and their families, through a contract with the Department of Defense. These individuals are eligible for the DoD's regionally managed health care program for the military, called TRICARE. TriWest manages and administers TRICARE throughout the 21-state TRICARE West Region. In addition to supporting military families through the TRICARE program, TriWest has developed relationships with organizations such as the USO, Fisher House, the Women in Military Service for America Memorial Foundation and other military relief and support associations to strengthen America's military community locally and nationally. TriWest provides state-of-the-art facilities, a smoke/tobacco-free, drug-free, business casual working environment, and offers a competitive compensation package including excellent benefits. For more information about TriWest, please explore our website at www.triwest.com. DOD STATEMENT You are applying for a position that involves working on electronic systems that have access to Department of Defense ('DoD') systems. Therefore, you must undergo a DoD background investigation. This requires you to submit an application describing the previous 7 years of your life and to provide proof of U.S. citizenship in the form of a certified birth certificate, certificate of naturalization, current passport, form FS-240 or form DS-1350. This process takes several months to complete. During this time, the DoD will grant interim access to U.S. citizens allowing them to work for TriWest until their background investigation is completed. However, the DoD will not authorize interim access for non-U.S. citizens. If you are unable to obtain interim access or pass the background investigation, you are not qualified for this position and TriWest will withdraw any offer of employment or terminate your employment immediately. JOB SUMMARY/DESCRIPTION Job Summary: Under supervision, is responsible for making appointments in the Military Treatment Facility (MTF) according to established policies and procedures. Responds to questions concerning appointments from Military Health Services System (MHSS) beneficiaries, MTF staff, or the TRICARE Service Center (TSC) staff. Key Areas of Responsibility: ¿ Make appointments within the MTF using the CHCS/EWS R system for primary and specialty care, as directed by the MTF. ¿ Make appointments in another MTF or in the civilian provider network, if directed. ¿ Register beneficiaries into CHCS/perform data entry as required in medical management system. ¿ Respond to questions about appointment process from MTF/TSC staff, and MHSS beneficiaries. ¿ Makes entries into West Region Data Application (WRDA), as indicated. ¿ Perform other duties as assigned. Working Conditions: ¿ Must be available to cover any work shift ¿ Minimal travel as needed ¿ Department of Defense (DoD) security clearance required QUALIFICATIONS Education and Experience: ¿ High School Diploma or G.E.D. equivalent ¿ Experience in a clerical or computer field ¿ Prior experience in a customer service environment involving medical or hospital personnel preferred ¿ Prior call center experience preferred ¿ Prior experience in the use of the CHCS preferred Knowledge, Skills and Abilities: ¿ Possess good interpersonal listening and communications skills to interface with MHSS beneficiaries and MTF staff ¿ Able to understand and work with computers to include the use of software to book, cancel and reschedule appointments ¿ Required to sit most of the day, with simultaneous use of telephone and computer; toggling between multiple systems and screens ¿ Preferred to have an understanding and appreciation of the MHSS and TRICARE program ¿ Able to adapt to changes in appointment guidelines and booking criteria ¿ Excellent customer service, interpersonal, and communication skills ¿ Ability to understand and work with various commercial and proprietary software programs ¿ Ability to learn and understand the TRICARE program, its benefits and services, and effectively explain them to beneficiaries, provider representatives, and others as needed BENEFITS TriWest offers a comprehensive and progressive benefits package that includes: o Medical, dental and vision coverage o Generous paid time off o 401(k) Retirement Savings Plan (with matching) o Short-term and long-term disability, basic life, and accidental death and dismemberment insurance o Voluntary plans such as pet insurance, long-term care and 529 College Savings Plans o Reimbursement for various wellness initiatives o Tuition reimbursement EQUAL EMPLOYMENT OPPORTUNITY TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.