Application Customer Support - Accounting And/or Distribution
IFS NORTH AMERICA (Milwaukee, Wisconsin)

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IFS North America is a Global Software Developer and Business Solution provider.  We support our Customers after we implement our IFS Applications.  This Application Support Center is located in Brookfield, Wisconsin.  We have 3 postions currently to add to our growing Team.

Application Support Specialist-Finance-2nd level SupportApplicaton Support Specialist - Finance and/or Distribution - 1st level SupportApplicaton Support Specialist - Finance and/or Distribution - 1st level Support

Position Purpose:

The primary purpose of the Application Support Specialist is to assist IFS Customers, Personnel and Authorized Service Providers with ‘first or second level application support" focusing on the IFS Finance Application Modules. This support is provided by telephone, written or Internet based customer issues that ‘first level support" was unable to resolve.Essential Functions:

Investigate and troubleshoot cases from established customers or referrals from other Support personnel on customer issues dealing with IFS applications.

Recommend solution and deliver solution to successful completion.

Capture and disseminate knowledge related to the products and services offered by IFS.

Monitor call queues, enter cases, track & document resolutions.

Maintain a log of problems so that recurring problems can be reported to R&D.

Key Objectives (General)

Provide timely identification and remediation of problems.

Utilize all research tools including Team Members to come to resolution.

Performance is typically evaluated based on number of cases handled, successful resolution of those cases in a timely manner and customer service skills

Specialized Know-How and Requirements

Knowledge of Accounting processes and disciplines in order to understand issue(s) presented by customer.

A 2 year of 4 year college degree is preferred.

Strong knowledge of software applications and/or IFS software is preferred.

Prior knowledge using or supporting computer software specializing in Accounting Systems would be beneficial.

Good communication skills, troubleshooting and problem solving skills are necessary.

Ability to maintain composure under pressure

For more information, please contact

Erica Krzyszkowski, Human Resources, Recruitment

Erica.krzyszkowski@ifsna.com; 262-378-0074