Account Services Coordinator
Hill-Rom (St Paul, Minnesota)

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Hill-Rom Holdings, Inc. is the parent company for Hill-Rom's operations and has been a leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions since 1929. Hill-Rom Holdings, Inc. (NYSE:HRC) currently employs more than 6,500 people worldwide, including approximately 2,000 at it's global headquarters. Our mission is simple: Everyday we strive to make a positive difference in the lives of patients and those who care for them.

Hill-Rom offers its associates challenging work experiences, a collaborative team environment, and an atmosphere to continually develop your career. However, the strongest reason for working at Hill-Rom is the opportunity to put your passion for making a difference to work.

We are currently seeking an Account Services Coordinator for our St. Paul, MN office. We offer an excellent compensation package and comprehensive benefits, including: competitive salary, 401K, Medical, Dental, Vision, Life Insurance and tuition reimbursement.

JOB SUMMARY: In this role you will be responsible for managing the retrieval of information required for insurance submission from healthcare customers. This position establishes and maintains professional and customer-oriented relationships with healthcare customers, the Account Managers and Regional Managers. In addition you will assist internal customers and the field Sales team in developing strategy to address accounts special requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage retrieval of administrative items, including updated prescriptions, statements of medical necessity, medical records information and CT scan report from healthcare customers. Educate healthcare accounts about administrative requests and the corresponding processes and regulations required for federal and state compliance. Functions as primary internal contact for healthcare customers, reimbursement department, account managers and regional managers on a regional basis. Follow-up and resolve issues on any outstanding administrative items defined as overdue. Works with Account Managers to assess level of support accounts require. Assist with any special projects assigned. Communicates possible sales leads or new account set ups to appropriate Account Manager. Educates healthcare customer and Account Managers on Medicare criteria requirements along w/process changes. Qualifications

EDUCATION AND/OR EXPERIENCE REQUIRED: High School diploma required; 2 year Associate's Degree strongly preferred. 2-3 customer service experience required. 2-3 years in medical claims, healthcare or durable medical equipment industry strongly preferred. MS Office experience required. Iternet savy. Lotus Notes and JD Edwards experience preferred. Detail-oriented. Strong computer skills. Organized & possess the ability to prioritize workload. Excellent communications skills including written, verbal and telephone. Negotiation skills. Medical Terminology. Ability to work independently. Strong critical-thinking, problem solving abilities.

At Hill-Rom, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences each individual has to offer.

M/F/D/V

NOTICE: All applicants receiving offers of employment will be required to pass a drug screen and criminal background check as a condition of hire. It is the policy of the Company to maintain a safe workplace free of the influence of illegal drugs and to vigorously comply with the requirements of the Drug Free Workplace Act of 1988.