Account Representative - Wachovia
Outsourcing Solutions Inc (South/Charleston, South Carolina)

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POSITION SUMMARY: The Account Representative may use a variety of tools to include the Internet, credit bureau reports, electronic directory assistance, location service vendors, Company Databases and etc. to actively work the collection and management of delinquent accounts. Individual must build rapport over the telephone and present information in a professional and accurate manner. Incumbent must follow all company and customer work standards and must meet performance criteria to include assigned goals. Duties include contacting consumers/payers of past due accounts by correspondence and telephone to discuss and secure prompt payment. Incumbent must exercise tact and sound judgment in obtaining voluntary cooperation, leaving legal sanctions as a last resort. Work is performed within clearly defined areas of regulations and procedures, and is reviewed and monitored by a supervisor or manager. MINIMAL QUALIFICATIONS: •High School Graduate or GED Equivalent Preferred •Prior customer service and/or collection experience helpful •Data entry skills •Excellent communication skills – speaking and listening •Ability to Multi-task ESSENTIAL RESPONSIBILITIES: include but are not limited to the following: •Present information clearly and concisely to consumers •Document accounts quickly and accurately •Build rapport over the telephone •Negotiate proper solutions to consumers to include engaging in problem solving •Interact well with others, showing respect for feelings and viewpoints •Probes facts, analyzes issues and makes systematic and rational judgments based on relevant information •Utilize established call model to secure a definite commitment to pay the overdue claim and/or balance in the most expedient manner. •Identify the extent of the delinquency and any additional information required to resolve the account. (Full and complete information required). •Determine the best method of collection and advise the consumer of consequences of non-payment. Secure or request financial data to support accounts that are deemed not collectable. •Secure information to make adjustments, trace payments or change entity data as necessary. •Follow up on contacts. •Telephone contact will be done from the dialer or from the account representative’s established route based on assignment from the supervisor/manager. •Maintain productivity requirements. •Perform skip tracing to determine location of consumer as appropriate using information provided and/or other approved skip tracing sources. •Respond to written correspondence as required. •Respond to payer requests for information. This description is not intended as a complete list of specific duties and responsibilities. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as criminal background checks. Customer Service Experience,First Party Experience