Account Manager
SOFTRAX (Boston South, Massachusetts)

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Softrax Corporation is a leading enterprise software company delivering revenue management solutions that fundamentally change the way companies manage, analyze, report and predict their revenue. Softrax solutions automate the entire revenue cycle, from complex billing and contract renewals, through to revenue recognition, reporting, and forecasting. Hundreds of technology corporations benefit from using Softrax solutions to maximize their revenue, reduce operating expenses and comply with revenue recognition regulations and Sarbanes-Oxley requirements. Softrax Corporation, headquartered in Canton, MA is privately held. More information can be found at www.softrax.com, www.revenuerecognition.com, and by calling 1.800.4SOFTRAX.

Position Summary

This position is for an experienced professional who will be responsible for establishing and maintaining customer relationships.  The successful candidate will be able to capitalize on these efforts by proactively selling into the installed customer base and by managing the customer relationship.  The position places a major focus on growing customer satisfaction through constant ‘pulse taking’ which also identifies revenue opportunities.

Key Responsibilities

Key responsibilities involve serving as customer advocate within the corporation for issues dealing with product satisfaction, services needed as well as being the customer’s primary point of contact. Sell value-added software and services to support the needs and objectives of the customer, mainly via telephone coordination of the delivery of all elements sold. Will contribute to the quarterly quota of the Account Management group and will work within the team to support and execute all customer contact and sales objectives.

Qualifications

Requirements

Experience

·         3-5 years in a role involving direct customer interactions and problem resolution preferably in the software industry

·         Confidence and professionalism to be able to handle customer situations as they arise

·         Ability to work with professional services group to manage the delivery of sold elements

·         Ability to interact with product development group to represent and support customer requirements

·         3-5 years sales experience working with an established installed customer base

·         Contract negotiation experience to support the sales aspect of the position

·         Ability to travel as required; projected at not more than 10% of time

Skills

·         Proficiency with all Microsoft Office productivity tools

·         Strong customer service ability

·         Working knowledge of accounting application and concepts

·         Self starter with ability to operate independently or as team contributor

·         Quick study abilities to absorb and analyze customer reported issues

·         Ability to “control the room” when presented with a customer emergency