Account Manager - Preferred Customer Program
Staples (Framingham/Worcester, Massachusetts)

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Responsibilities:

The Account Management Preferred Customer Program focuses on retaining and developing above average Staples Business Delivery Customers. Monthly contacts range from sales calls focusing on differing products and categories to service escalation calls. The Account Manager is wholly responsible for the satisfaction, growth, and development of his/her account base of approximately 750 accounts. Utilize internal resources to overcome obstacles. Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer. Create a sense of satisfaction as related to purchasing with Staples based on offers presented. Meet or exceed productivity requirements. Collect marketing intelligence and customer data as required. Leverage marketing dollars used throughout Staples, Inc. to proactively sell Staples products. Generate sales dollars for Staples Business Delivery. Appropriately channel leads for Staples Contract Division. Solve all service escalation for every account managed, proactively contact the party responsible for solving the customer's dilemma, and follow through to ensure customer satisfaction. Act as the customer's primary liaison to Staples in regards to product, pricing, billing, etc. Exceptional decision making skills are necessary. This position includes a competitive salary plus a lucrative commission plan based on individual results.

Qualifications:

Office Product Knowledge. Strong oral and written communication skills. Proven ability to set and adjust priorities based on activity. Works well in a fast paced environment with little supervision. Strong sales skills. Strong customer service skills. Proficient PC skills, including Microsoft Office.