Account Management-great Opportunity For Recent College Grads
Granite Telecommunications (Boston South, Massachusetts)

Granite Telecommunications is seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.  As an Account Analyst for Premier Accounts, you will be the primary point of contact for our customers, managing their telecommunications accounts, utilizing our proprietary applications.  Interested candidates must have excellent phone etiquette and communication skills along with the ability to build solid business relationships.

 

Responsibilities:

Maintain and manage Granite’s Premier accounts. Conduct weekly meetings with assigned Premier Accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with customers, sales, and customer service staff.

Requirements:

Associate’s Degree required, Bachelor’s Degree preferred1-2 years experience in a customer service/account managment roleExcellent customer service skills Ability to work under pressure Ability to meet deadlines Excellent problem solving skills Ability to work independently as well as in a group Strong multi-tasking and organizational skills Excellent interpersonal and communication skills Must have intermediate to advanced knowledge of Microsoft Office Suite

 

Preferred but not required:

Experience in Telecommunications industry

Granite Telecommunications offers employees a competitive benefits and compensation package including medical/dental, 401 K match program, paid vacation and holidays, on-site fitness center, and convenient office location in Quincy, MA.

For immediate consideration, please forward resume and salary requirements to Danielle Szestakow at dszestakow@granitenet.com.