Service Technician Copier- Miami
DELCOP LLC (Miami, Florida)

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Job Description:    Delcop is looking for a qualified Service Technician.  This position is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting Delcop service and products, thereby influencing the sales of Delcop office equipment.

Responsibilities:

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction Provide service and installations on basic digital connected equipment Analyze customer needs, recognize business opportunities and influence sales volume growth Communicate and interact with customers, field service, sales management and administration in a way that is courteous, positive, respectful and professional Complete all administrative aspects of the job on time and error-free Provide accurate feedback with call close information, parts usage and customer meter readings Perform other activities that support Delcop as well as customer Service and Support

Job Related Dimensions:

Technical Knowledge/Skills - Kyocera certifications preferred but not required Basic digital connectivity skills Analysis (problem identification) Attention to detail Business skills Communications - verbal and written Planning and organization Teamwork Follow-up

Job Requirements:

Minimum 2 years experience as a service technician or equivalent, Bi-lingual a must, Kyocera Training prefered but not required. 

  Xerox, Danka, IKON, Canon, Ricoh, Kyocera, Lanier, Mita, Konica, Minolta, Toshiba, Copystar, Panasonic, Saxon, Global, Sharp