software Test Engineer
Volt Services Group (Denver South, Colorado)

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Description:
Our client is a global leader in delivering smarter, bolder, faster communications, information, and entertainment to consumers, small businesses, and wholesale customers, with advanced networks in wireless, broadband, and Internet backbone. Job Duties include: Broad work assignments, involving a wide variety of complex technical, and business issues. Projects require the application of advanced expertise in multiple areas of technical specialization and full technical knowledge of all phases of the system(s) to initiate and lead strategic efforts. Maintains state of the art knowledge of technical changes in industry. Works independently and receives little to no guidance on work assignments. Acts independently to determine or develop the appropriate methods and procedures to apply. Responsible for establishing operating guidelines or methods for others. Provides technical guidance to lower level staff and may lead project team(s). Contact is typically advisory or negotiative in nature and involves both exchange of technical or complex information, and is called upon to convince or negotiate with senior levels of management or equivalents on matters of significant consequence to the company. Demonstrates extensive knowledge in job-related functional area and of the business and industry or technology.

Requirements:
4-year degree in Information Systems or Computer Science 5 years experience with Cisco Unified Intelligent Contact Management Enterprise Edition (Unified ICME)[Fran Taylor] or Hosted Edition (Unified ICMH) Overall understanding of ICM system, environment and processes. Use of ICM tools for System Administration and troubleshooting Installation of the software for ICM in a duplexed Enterprise or Hosted ICM environment LI type= "circle"> Perform basic troubleshooting and monitor the ICM system Experience in upgrading ICM versions Experience with the following tools: Installation, and troubleshooting of components to include Web View, Script Editor, Peripheral Gateway (PG) installation, database schema, external database connectivity and configuration, hot fix installation, and command line troubleshooting (rttest, opctest, procmon, dumplog), Cisco Support Tools and Call Tracer & other ICM utilities Strong working knowledge of MS Windows Server 2003 and Active Directory, MS SQL Server 2000 DBMS, MS SQL scripting, TCP / IP Networking Familiarity with call center operations (ACD, Network, and any IVR implementations Familiarity with carrier pre-routing and Network IVR configurations Working knowledge of common TDM and IP ACDs (Avaya, Aspect, Job location: Colorado Springs, CO
6 months contract
Rate: Competitive, DOE Volt is a world leader in the staffing industry, boasting over 50 years experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer our contractors competitive pay and benefits, as well as education programs and re-deployment assistance. We offer many direct hire full-time and contract positions. Volt is an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.

Location: Colorado Springs, CO
Type: CONTRACT
Duration: 180 - 365 Days
Pay Rate: DOE
Contact:
Volt Services Group (El Segundo Technical) ElSegundo020399@volt.com Volt Services Group 19191 S. Vermont Ave., Ste. 950 Torrance, CA 90502 PH: 310/329-4400 FX: 310/329-9144